joys9's Privacy Policy
How your personal data is collected, stored, and kept secure — joys9's policy explains everything transparently.
1 Introduction
joys9 is a trusted online gaming platform for users in Bangladesh. We believe that the protection of your personal data is a fundamental right. This Privacy Policy ("Policy") describes in detail how we collect your information, the purposes for which we use it, and how we keep it secure while you use joys9's website and services.
Please read this policy carefully. By using joys9's services, you are considered to have agreed to the terms described in this policy. We reserve the right to update this policy at any time; any changes will be published on this page.
This policy applies only to joys9's own platform. We are not responsible for the privacy practices of third-party websites or services.
2 What Information We Collect
joys9 collects various types of information to provide its services. This information is divided into two main categories:
2.1 Information You Provide Directly
Information you provide when registering an account or using our services:
- Full name and date of birth (for age verification — services are available to those aged 21 and above only)
- Mobile number and email address
- Identity document details (national ID or passport number — if verification is required)
- Payment account details (bKash, Nagad, Rocket, or Upay number)
- Messages you send when contacting customer support
2.2 Automatically Collected Information
When you visit our platform, certain technical information is collected automatically:
- IP address and device type
- Browser type and version
- Duration of your session and pages visited
- Data obtained from cookies and similar tracking technologies
- Login and logout times and transaction history
3 Purpose of Using Your Information
joys9 uses your information only for specific and legitimate purposes:
- Account management: To create, verify, and keep your account secure.
- Service delivery: To complete gaming services, bonuses, promotions, and payment processing.
- Identity verification: For age verification and fraud prevention.
- Customer support: To respond to your questions or complaints.
- Security assurance: To detect unauthorized access and suspicious activity.
- Legal compliance: To comply with applicable laws and regulations.
- Platform improvement: For analysis to further improve your experience.
We never sell your information to third parties or rent it out for commercial purposes.
4 Sharing and Disclosure of Information
joys9 may share information with third parties only in specific circumstances and only where necessary:
4.1 Service Providers
Trusted third-party services are used to operate our platform, such as payment processors (bKash, Nagad, Rocket, Upay) and technology support providers. These partners are supplied only with the information needed for their specific tasks and are required to maintain privacy standards consistent with this policy.
4.2 Legal Requirements
Information may be disclosed to fulfill legal obligations, comply with court orders, or follow directives from government authorities.
4.3 Fraud Prevention
If suspected fraudulent activity or money laundering arises, joys9 reserves the right to share information with the relevant authorities.
5 Cookie Policy
joys9 uses cookies to improve your browsing experience and ensure the functionality of the platform.
5.1 Types of Cookies
- Essential cookies: Necessary for maintaining sessions and preserving login status.
- Functional cookies: For remembering your preferences, such as language selection.
- Analytics cookies: For understanding user behavior, which helps improve our services.
- Security cookies: For detecting fraud and unauthorized access.
5.2 Cookie Control
You can disable cookies by changing your browser settings. However, disabling essential cookies may affect some important functionality of the platform.
6 Data Security Measures
joys9 adopts industry-standard technical and administrative measures to keep your information secure:
- SSL encryption: All data transmissions are encrypted using SSL/TLS technology.
- Secure servers: Your information is stored in high-security data centers.
- Access controls: Strict staff access control procedures are followed.
- Regular audits: Security measures are regularly reviewed and tested.
- Two-step verification: Additional verification is in place for sensitive operations.
While we are committed to ensuring the highest level of protection, no organization can guarantee 100% security on the internet. You are therefore advised to keep your account password confidential and to avoid logging in from unfamiliar devices.
7 Data Retention Period
joys9 retains your information for as long as necessary or as required by legal obligations. The general policy is as follows:
- Active account data: For as long as the account remains active.
- Transaction records: For the period specified by legal requirements.
- After account closure: Some information may be retained for the period required to fulfill legal obligations.
Once the specified period has ended, your information will be securely deleted or anonymized.
8 Your Rights
As a joys9 user, you have the following rights regarding your personal information:
8.1 Right to Know
You may ask at any time what information we are collecting about you, how we are using it, and with whom we are sharing it.
8.2 Right to Correction
If your account contains incorrect or incomplete information, contact our customer support to have it corrected.
8.3 Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
8.4 Right to Restrict Processing
In certain circumstances, you have the right to request that processing of your information be restricted.
To exercise these rights or for any information-related requests, contact us at: [email protected]
9 Privacy of Minors
joys9's services are exclusively for those aged 21 and above. We do not knowingly collect any information from minors. Age is verified at the time of account registration, and if any account is found to belong to a minor, that account is immediately closed and the collected information is deleted.
If you suspect a minor is using our platform, please notify us immediately at [email protected].
10 Third-Party Links
joys9's platform may contain references to game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt). These providers have their own privacy policies, and their policies will apply when their technology is used. joys9 is not responsible for the privacy practices of third parties.
11 Policy Changes
joys9 reserves the right to amend this privacy policy at any time. When significant changes are made, we will:
- Publish the updated policy on this page.
- Note the date of the change at the top of the policy.
- Notify registered users where necessary.
Continuing to use the platform after any changes means you have accepted the updated policy.
12 Contact Us
If you have any questions about this privacy policy or any requests regarding your information, please contact our customer support team. We provide service 24/7 in both Bengali and English.