joys9 Terms & Conditions

2 Eligibility Requirements & Account Registration

The following conditions must be met to open an account and use the services at joys9:

• You must be at least 21 years of age.
• You must provide accurate and complete personal information.
• Each user may hold only one account. Opening multiple accounts is strictly prohibited.
• It is your responsibility to keep your account details confidential; allowing anyone else to use your account is prohibited.
• Accounts may not be transferred or sold to a third party.

joys9 may request the necessary documents to verify your account. We reserve the right to suspend withdrawals until verification is complete.

3 Deposits, Withdrawals & Payment Policy

The following payment methods are accepted for transactions at joys9: bKash, Nagad, Rocket, and Upay.

3.1 Deposits

• Minimum deposit amount: ৳300 (per method).
• After a successful deposit, the account balance is updated instantly.
• No additional charges are applied on deposits.
• You must use a mobile banking account registered in your own name for deposits.

3.2 Withdrawals

• Minimum withdrawal amount: ৳1,000.
• Standard withdrawal processing time: 15 minutes to 2 hours.
• Withdrawal requests can only be made from verified accounts.
• The method used for withdrawal must match the method used for deposit.
• If fraud is suspected, withdrawals may be placed on hold until an investigation is completed.

joys9 reserves the right to decline or delay a withdrawal for reasonable cause. The user will be notified as soon as possible in such cases.

4 Bonuses & Promotional Offers

joys9 provides bonuses and promotional offers from time to time. The following terms apply to claiming these benefits:

4.1 Welcome Bonus

New users may receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. Example: depositing ৳1,000 gives a ৳1,500 bonus, total balance ৳2,500; or depositing ৳28,000 gives the maximum ৳20,000 bonus, total balance ৳48,000.

4.2 Wagering Requirement

• The wagering requirement for the welcome bonus is 25 times (25x), applied to the bonus amount only.
• Example: ৳1,500 bonus × 25 = ৳37,500 must be wagered before the bonus funds can be withdrawn.
• Bonus funds cannot be withdrawn until the wagering requirement is met.
• After receiving a bonus, the wagering requirement must be fulfilled within the specified time period.

4.3 General Bonus Terms

• Each bonus offer may have its own specific terms, which will be stated on the offer page.
• Each user may claim each bonus offer only once.
• Attempting to claim bonuses fraudulently may result in account termination.
• joys9 reserves the right to modify or cancel any bonus offer at any time.

5 VIP Program & Rewards System

The joys9 VIP program has four tiers, offering special benefits to regular players:

• Bronze: Up to 0.4% weekly cashback.
• Silver: Up to 0.8% weekly cashback.
• Gold: Up to 1.1% weekly cashback.
• Platinum: Up to 1.5% weekly cashback.

Progression to a higher tier is based on playing consistency and activity. Cashback is credited to the account at a set time each week. VIP benefits are personal and non-transferable.

6 Prohibited Activities

The following activities are strictly prohibited on the joys9 platform:

• Any form of fraud, hacking, or use of software bots.
• Using the platform for money laundering or any illegal financial activity.
• Attempting to claim bonus benefits by opening multiple accounts.
• Attempting to gain unauthorized access to other users' accounts.
• Deliberately exploiting any error or bug in the platform's systems or software.
• Providing false or misleading information.
• Participating in any coordinated or organized activity against joys9.

If any of the above activities are detected, the relevant account will be immediately closed and the balance may be forfeited. In serious cases, legal action may also be taken.

7 Intellectual Property & Copyright

All content on the joys9 platform — logos, designs, software, text, graphics, game interfaces, and other materials — is the intellectual property of joys9 or its licensors.

• Reproducing, distributing, or commercially using any content without our written permission is prohibited.
• Limited permission is granted to use the platform for personal, non-commercial purposes.
• Unauthorized use of joys9 trademarks or brand elements is prohibited.

8 Privacy & Data Protection

joys9 gives the highest priority to protecting users' personal information. To learn more about our data protection practices, please read our Privacy Policy page.

• The platform is secured with SSL encryption.
• Your personal information is not shared with third parties, except where required for payment processing or legal obligations.
• How your information is collected and used is explained in detail in the Privacy Policy.
• You are responsible for using a strong password and keeping it confidential to protect your account.

9 Responsible Gaming Policy

joys9 places the greatest importance on responsible gaming. We believe that gaming is a form of entertainment, and the wellbeing of our users is our priority.

• This platform is for users aged 21 and above only.
• You can set deposit limits, session limits, or activate self-exclusion yourself.
• If you notice any signs of gambling addiction, seek help immediately.
• joys9 offers the option of a temporary account break or permanent closure.

To learn more about responsible gaming, visit our Responsible Gaming page.

10 Service Interruptions & Limitation of Liability

joys9 makes every effort to ensure uninterrupted service. However, service may be temporarily disrupted due to the following reasons:

• Routine maintenance and system upgrades.
• Technical faults or third-party service disruptions.
• Natural disasters or circumstances beyond our control.

joys9 will not be liable for any loss caused by service interruptions. However, if a technical fault results in an incomplete transaction or an error in an account, we will provide every assistance to resolve it.

11 Account Closure & Termination

11.1 Closure at the User's Request

You may request to close your account at any time. Any pending withdrawals will be processed before the account is closed.

11.2 Closure by joys9

joys9 may close an account for the following reasons:

• A material breach of these Terms.
• Evidence of fraudulent activity.
• Evidence that the account is being operated by a minor.
• The account remaining inactive for an extended period.
• Legal reasons or regulatory directives.

If an account is closed due to a breach of the Terms, the remaining balance may be forfeited. However, if closed due to general inactivity, the balance will be returned.

12 Dispute Resolution & Contact

joys9 is committed to resolving any disputes or complaints with users quickly and amicably.

12.1 Complaints Process

• First, contact our 24/7 live chat support.
• Describe the issue in detail and provide the relevant information.
• If the issue is not resolved via live chat, send a detailed complaint by email to: [email protected]

12.2 Support Services

The joys9 support team is available 24 hours a day, 7 days a week — in both Bengali and English. We are always ready to help with any questions or issues you may have.

13 General Provisions

If any provision of these Terms is found to be invalid or unenforceable, it will not affect the remaining provisions. All other provisions will remain in full force.

• These Terms constitute the entire agreement between joys9 and the user.
• Any prior oral or written agreements are replaced by these Terms.
• joys9's decision on any matter arising from these Terms shall be considered final.
• joys9 may assign rights and obligations under these Terms to a third party.

If you have any questions about these Terms, please contact us. Welcome to joys9 — we are always ready to provide a safe and reliable online gaming experience.